Who is messaged 1 · Written form 2 · Verbal script Recorded in LoadLink 3 · START keyword Confirmation text Terms & privacy
Who is messaged
LoadLink sends transactional dispatch and delivery text messages, on behalf of the fuel and commodity distributors that use it (“customer companies”), to those companies’ own drivers and dispatch staff. No consumers and no members of the public are messaged, and nothing promotional is ever sent. Every driver consents individually through one of the three paths below before the first dispatch message; a driver who does not consent is simply reached another way. The full program terms are at musketllc.com/sms-terms.
Path 1 · Written consent on the onboarding form
During onboarding the driver receives this one-page form, reads the disclosure, checks Yes, writes the mobile number, and signs. The company keeps the signed form with the driver’s record.
The form as printed. Open the form page · PDF
The disclosure printed on the form, word for word:
Path 2 · Verbal consent, read aloud from the script
When onboarding happens by phone or in the yard, the dispatcher reads the script below aloud, exactly as written. The dispatcher records the driver’s answer in LoadLink immediately (next section), under the dispatcher’s own name.
Driver: “Yes.” (A “no” ends it; nothing is recorded and no text is sent.)
How consent is recorded in LoadLink
Both paths end in the same screen. On the Roster, the dispatcher opens Texting consent for the driver. The dialog shows the disclosure again, exactly as written, asks how the driver consented (Verbal — read aloud, driver agreed or Written — signed onboarding form), and on save records the date, time and method under the dispatcher’s name in an audited log. Saving sends the driver one enrollment confirmation text (below). By default, LoadLink refuses to send a driver any dispatch text until a consent record exists.
The LoadLink consent dialog (demonstration company, fictional driver and number).
Path 3 · The START keyword
A driver may also enroll, or re-enroll after a STOP, by texting START from their own mobile phone to the number that sends their company’s dispatch messages: (612) 999-1295. The driver’s own START is recorded as consent by keyword; the driver receives the carrier-standard re-subscribe reply followed by the LoadLink enrollment confirmation below. A driver whose number is not on any company’s roster receives no dispatch messages; START alone never adds anyone to a roster.
The confirmation text
After the form or verbal paths the driver receives this one confirmation before any dispatch message (after a START it follows the re-subscribe reply):
| Opting out | Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any message. One final message confirms the unsubscribe; nothing more is sent unless the driver texts START. |
| Help | Reply HELP or INFO to any message, or email info@musketllc.com. |
| Frequency | Varies with dispatch activity; a few messages per assigned load on days the driver is dispatched, none on other days. |
| Cost | Message and data rates may apply per the driver’s carrier plan. |
Terms and privacy
Program terms: musketllc.com/sms-terms. Privacy policy: musketllc.com/privacy, which states: “No mobile information will be shared with third parties or affiliates for marketing or promotional purposes” and “All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Contact
Musket Advisors LLC · Lakeville, Minnesota · info@musketllc.com